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About Us

When emotional, mental or behavioral issues make life complicated, Psychology & Counseling Associates of Northwest Arkansas is here to help.

We are an independent, community-focused mental health practice of more than a dozen highly trained mental health professionals providing a wide variety of services in the areas of mental, emotional and behavioral health. We serve the mental-health and psychological-counseling needs of adults, children and adolescents, families, and couples. Our knowledgeable and caring staff are professionally trained to assist you and your loved ones with the mental, behavioral and emotional issues that impact your life.

Susan L. Shackelford, Ph.D.
Clinical Psychologist
Dr. Susan Shackelford is a licensed clinical psychologist who is passionate about the treatment of children, adolescents and their families. She completed her B.S. at Trinity University in San Antonio, Texas, where she majored in Psychology and minored in Sociology and Business. She completed her doctorate in Industrial Organizational Psychology in 1991 at Texas A&M University. She was a professor in the Department of Psychology at LSU for 3 years. Dr. Shackelford completed her post doctorate specialization in Clinical Psychology at the University of Tulsa and completed her training at the Tulane University School of Medicine Department of Psychiatry and Neurology. She also worked in the psychiatric ward at Charity Hospital at New Orleans. She now enjoys working with student athletes to enhance their performance in their sports.
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Matthew J. Crouch, M.D.
Child and Adolescent Psychiatrist
Dr. Matthew Crouch is a child and adolescent psychiatrist. He was born and raised in Springdale where he graduated high school. He then attended Hendrix College in Conway and majored in biology. Dr. Crouch completed medical school at UAMS in Little Rock and his general psychiatric residency and child fellowship at UAMS, Arkansas Children's Hospital, Arkansas State Hospital, and Methodist Behavioral Hospital. He is dedicated to improving the lives of children and their families through evidence-based psychotherapy and medication management. Dr. Crouch is excited to live in his home community with his wife and two children. He enjoys Crossfit, home improvement, Razorback sports and spending time with family and friends.
Kathy Q. Jordan, LCSW
LICENSED CLINICAL SOCIAL WORKER

Kathy Jordan is a Licensed Clinical Social Worker with more than 20 years of experience in day-treatment, school-based, inpatient and outpatient settings. She has been with Psychology & Counseling Associates for over 8 years. Her background and present work includes:

  • Cognitive Behavioral Therapy
  • Solution Focused Therapy
  • Mindfulness
  • Structured Play Therapy with children, adolescents and young adults, focusing on the following areas:
    • Autism Spectrum Disorders
    • Anxiety
    • Depression
    • ADHD
    • Behavioral Issues

    Kathy Jordan earned a Bachelors of Science Degree in Psychology from Arkansas State University and subsequently completed a Master’s Degree in Social Work from the University of Arkansas at Little Rock.

    She has certifications as a Certified Autism Specialist and a Trauma Focused Cognitive Behavioral Therapist.

    Kathy's philosophy can be summarized in a quote by Loretta Gizartis as follows "If someone listens, or stretches out a hand, or whispers a kind word of encouragement, or attempts to understand, extraordinary things begin to happen."

Julie Council, MSW, LCSW
Clinical Social Worker
Julie Council is a Licensed Clinical Social Worker. She earned her Bachelor of Arts degree in Psychology at the University of Arkansas and received her Master of Social Work at the University of Arkansas in Little Rock. Julie has been working as a clinical social worker for 14 years and has been at PCA for over 8 years. She is passionate about working with children and their families to overcome issues of conflict and address their mental health needs. Julie also enjoys working with adolescents and adults struggling to adjust to or coping with life stressors. Julie enjoys traveling with her husband and two young daughters as well as spending time at home playing outside. She spends most of her free time visiting friends and family who live all over the country, unless of course, there is a Razorback football or basketball game at home.
Chuck Shields, MA, LPC
Professional Counselor
Chuck Shields is a Licensed Professional Counselor with over 20 years experience working with children, adolescents and college/young professional ages. He received his bachelor's degree at the University of Tennessee at Chattanooga and two Master's degrees at Southwestern Seminary in Fort Worth, Texas. While in Fort Worth, he worked at Cook Children's Medical Center as a therapist and, most recently, worked at Vantage Point/Vista as a lead therapist in the therapeutic day treatment unit. He has experience in medical, wilderness experiential, and outpatient settings. Chuck's strongest experience is with anxiety, mood and personality disorders. Chuck resides in Bentonville, enjoying life with his wife and two children. He is an avid trail runner and tells corny jokes.
Kristy Bailey, LPE
Psychological Examiner
Kristy Bailey is a Licensed Psychological Examiner who provides testing and assessment services to adolescents and adults for a variety of concerns, including learning disabilities, ADHD, and mood disorders. Kristy joined the PCA staff in September 2011 and also works as a psychological examiner in the Bentonville school system. Bailey earned her Bachelor's degree in Public Administration at Harding University and then completed the Counseling Psychology masters program at the University of Central Arkansas. Her previous career experience was gained counseling and testing varying populations and issues in a community mental health center in central Arkansas. Kristy has three boys who keep her busy with their activities. She is active with her church and enjoys playing tennis, being outdoors, and spending time with her family.
Timothy A. Cavell, Ph.D.
Clinical Psychologist
Dr. Tim Cavell is a Clinical Psychologist who uses short-term, problem-focused therapy that builds on your existing strengths. He has worked extensively with troubled families, difficult children, hyperactive students, rebellious teens, depressed adolescents, worried moms, disengaged dads, distressed couples, weary wives, and lost husbands. Dr. Cavell is also trained to treat children and teens who suffer from OCD. Dr. Cavell earned his PhD at LSU and interned at the Morrison Center for Youth and Families in Portland, OR. He lives in Fayetteville with his wife, Lauri, and their 3 children.
Meet TimBlog
Kamie Meeks, LCSW
CLINICAL SOCIAL WORKER
Kamie Meeks is a Licensed Clinical Social Worker with more than 14 years of experience. She has been with Psychology & Counseling Associates for more than eight years. Her background includes experience with inpatients and outpatients in the following areas: children and adolescents, people with eating disorders, women’s issues, marital therapy and group therapy. Kamie Meeks earned a degree in Social Work from Lyon College at Batesville and subsequently completed a master’s degree in Social Work from the University of Arkansas at Little Rock. She cites "the wonderful people I have met and the impact that it has made on my life and theirs” as the most rewarding aspect of her job. When she’s not helping clients, she enjoys spending time with family and friends and practicing yoga.
Caroline Sawyer, LCSW
CLINICAL SOCIAL WORKER
Caroline is a Licensed Clinical Social Worker with more than 11 years of experience. She has been with Psychology & Counseling Associates for more than six years. In private practice since 2002, she previously served as Director of an inpatient psychiatric unit and a counselor in a university setting. Caroline holds a bachelor’s degree in Social Work from Harding University and a master’s degree in Social Work from Washington University in St. Louis. She also holds Level I & Level II certifications in EMDR (Eye Movement Desensitization and Reprocessing training). “I never get tired of hearing someone’s story,” she says. “I feel everyone deserves to be met where they are and heard – and that is where the ‘magic of therapy’ happens.” Ms. Sawyer spends her off hours with family, camping, enjoying outdoor activities, reading and cooking.
Carol Cordell, MED, LPC, NCC
PROFESSIONAL COUNSELOR
Carol is a Licensed Professional Counselor and a National Certified Counselor with more than 13 years of experience. She joined Psychology and Counseling Associates in January of 2014. Her background includes residential treatment, intensive family counseling, school based mental health, individual counseling, and group counseling. Throughout her career she has provided counseling and mental health services to people of all ages. Carol holds a bachelors degree in Psychology from the University of Arkansas and a master’s degree in Counseling and Career Development from Colorado State University. She believes that life is full of constant changes and you never know how you will react to a situation until it actually happens. Her hope is to help guide people through these situations providing them with a safe and comfortable environment, positive coping skills, and an increased sense of self.
Courtney Goodrum, MSW, LCSW
Licensed Clinical Social Worker

Courtney is a Licensed Clinical Social Worker with over 20 years of experience in the field of mental health.  She has worked for inpatient psychiatric hospitals, in community mental healthcare, and in private practice.  Her areas of expertise include working with children, adolescents and adults who struggle with varying degrees of depression, anxiety, mood disturbances, psychosis and personality disorders.  Courtney has received training in working with parents and children who struggle with the impacts of divorce.  She has led and instructed parenting seminars in East Texas for parents who experience a wide range of disciplinary challenges.  She has been a strong advocate for victims of domestic violence and sexual assault both as a volunteer and a clinician.  Courtney received her master’s degree in clinical Social Work from the University of Arkansas at Little Rock.  Courtney enjoys spending time with her family, being outdoors, and music.  She also sees the therapeutic value of having a good sense of humor and having fun, especially with her children.

Carrie Ann Reed, LPC
Licensed Professional Counselor

Carrie Reed has been practicing as a Licensed Professional Counselor (LPC) since 2013.  She works with children, adolescents, adults, and families. 

Carrie received a bachelor’s in Psychology and a master’s in Counseling from the University of Arkansas.

She and her husband have lived in Fayetteville since 2004 and are huge Razorback fans.  Carrie has 2 sons, one 20 months old and one 5 years old.

Carrie and her family enjoy camping, hiking, biking, and the Florida beaches but is happy just spending quality time with her family.

She is passionate about everything she does including her work.

Ananda Rosa, LCSW
Licensed Clinical Social Worker

Ananda Rosa is Licensed Clinical Social Worker (LCSW).  She earned a BA in English and Communications from the University of Arkansas and a Master of Social Work from the University of Arkansas at Little Rock. 

Ananda has 19 years of post-graduate experience during which time she has worked extensively with children and families in a variety of settings, including public schools and mental health agencies.  Other experience includes conducting foster / adoptive parent training, social work ethics training, and verbal de-escalation training for area teachers and clinicians. 

From 2006-2010 Ananda lived in Hawaii and provided family therapy and grief counseling with Native Hawaiian families. 

Since returning to Arkansas, Ananda has continued work with children and families as well as serving in a program director role in the University of Arkansas School of Social Work. 

Ananda approaches the counseling process from a systems perspective and believes in empowering individuals to overcome personal obstacles and improving relationships.  She particularly enjoys working with adolescents, transitional / college aged youth, and families, and combines her clinical counseling expertise with her hands-on social work experience, to provide a unique approach to problem-solving. 

Ananda enjoys spending time in the outdoors in beautiful Northwest Arkansas, as well as traveling with her husband to Hawaii to see friends and family.